Privacy Policy

Machi Photos respects user privacy and handles personal information appropriately when providing ID photo, photo print, sticker print, editing, and print-reservation services. This policy applies to our website, LINE integrations, photo editing and print reservations, and related support.

We may collect information submitted by users, uploaded photos and images, data needed for print reservations, support requests, email addresses, authentication data, usage times, device and browser information, cookies, and similar technical data. Necessary information may also be processed by external payment, authentication, cloud storage, image processing, print reservation, or analytics services.

We use collected information to edit photos, adjust backgrounds and sizes, create print data, issue reservation numbers or confirmation details, authenticate users, answer inquiries, prevent misuse, investigate incidents, improve the service, analyze usage, and meet legal obligations. Uploaded images are processed only as needed for features selected by the user, such as editing, reservations, and history.

We do not sell or provide personal information to third parties except when required by law, with user consent, or when entrusting necessary work to payment, authentication, storage, image processing, print reservation, email, or analytics providers. We endeavor to limit providers to the information needed for the entrusted purpose.

Photo and image data may be retained for the period needed for editing, print reservations, history, retrieval, and support. When no longer needed, data is deleted or access-restricted where technically possible, although backups, audits, fraud prevention, or legal duties may require limited retention.

We may use cookies, local storage, and similar technologies to maintain sign-in state and language preferences, protect security, understand use, and improve the service. Browser settings can restrict cookies, but some features may then be unavailable.

We take reasonable security measures, including access controls, encrypted communications, permission management, and log monitoring. No internet transmission or electronic storage method can be guaranteed completely secure.

After verifying identity, we respond within a reasonable scope and according to applicable law to requests to access, correct, suspend use of, or delete personal information. Contact us as well to request deletion of photo data or print-reservation information.

Minors should use the service only with consent from a parent or guardian.

We may update this policy to reflect laws, service changes, or operational needs. An updated policy applies once it is posted on this page.